Frequently Asked Questions (FAQs)
General:
- Where is your office?
If you meet in 375, it's across the hall, directly above that lab. If you meet in 475, it's across the hall. My office is allong the back wall.
- Do I need to bring my book to class?
You do any time we use MyITLab. It's a very helpful resource.
- What if I don't finish the lab in time?
You've got until the beginning of next class to complete it and hand it in.
- I bought my book used. What do I do about an Access Code for MyITLab?
You can purchase a new access code for MyITLab from their website, www.myitlab.com.
MyITLab
- What is the Course ID Number?
I will give you the Course ID number during the 3rd class. If you are buying a PIN online, or trying to register early (nice!), do everything except register for a specific course.
- What do we have to do?
You can see what you have to do on the lab pages. Generally speaking, you have 2 sections per lab- "To Do Before" the lab, and the lab itself. You have to do everything in the two folders.
- MyITLab isn't working- what do I do?
You need to be using a Windows computer, Internet Explorer(IE), and have pop-ups enabled and Active-X installed. IE will prompt you to install the controllers if you don't already have them. Also, make sure you've installed the MyITLab Wizard. If it still doesn't work, you can come to the lab to get the work done.
Please note, MyITLab probably won't work on computers on campus except for the two CS Labs (375 and 475) and maybe the two labs in the KSOM building.
- On Passing/Failing
You get 10 tries per question. If you exhaust all 10 tries, you get the question wrong. This works just like a regular exam. You will get scored "number of correct answers"/"number of questions asked." You can take each exam up to three times.
- I keep having [some problem]. What do I do?
MyITLab has a few bugs that need to be worked out. If it keeps crashing or freezing, try another computer. Your grade will not suffer due to a glitch in the program. I can also see any activity you do on MyITLab, including if you tried an exam and it crashed. I will take that into consideration.
Website
- What is my username and password?
Your username is your University username (email without the @scranton.edu) and your password is your Royal ID # with a capital R.
- Why aren't my changes showing up?
You must publish your pages everytime you make a change.
- I'm getting a "Forbidden" message- why?
You have to make sure your home page is named "index.html" otherwise you will not be able to access your website.
- What is Navigator/Composer?
Navigator is the web browser we used to use in this class. Now we use Internet Explorer or Firefox. Composer is what we used before Nvu.